FAQ

Our luthiers have over 20 years of experience each and are equipped with the technology, tools, machines, and materials required to produce guitars to the highest quality standard.

With thousands of custom guitars built and delivered, we look forward to working with you to make your dream guitar a reality.

We've been in business since 2004 and have shipped guitars to customers in 40+ countries around the world. 

We perform all final fret work, setup adjustments and buffing at our shop in Cupertino, California to ensure every guitar is delivered in tip top shape. 

* Want to see our shop and processes in person?

Schedule an appointment and we'll be happy to have you.

Business hours: 9am to 6pm, weekdays only.

We can probably make it happen for you. For reference, we make all our products in-house and from scratch.

Please visit our Custom Shop Help Page for a full rundown of our custom options that's meant to help you choose the right specs for your custom guitar.

You can also reach out to us by phone, email or chat with any questions that are more advanced or not covered on the Custom Shop Help Page. 

Our custom necks are built from scratch and in the order they were received. Lead times are based primarily on sales volume, but build complexity and color/finish are also factors. Lead Time estimate as of 12/20/2024:  3 to 4 months.

Halo Custom Shop instruments are built from scratch and in the order they were received. Lead times are based primarily on sales volume, but build complexity is sometimes also a factor. Lead Time estimate as of 12/20/2024:  10 to 16+ months.

Our small-batch production models are made and/or assembled to order. Lead time varies based on sales volume and model. Lead Time estimate as of 12/20/2024: 1 to 4 months. 

We only perform final fret work, final assembly and final setup adjustments on instruments that have a zero balance, therefore, we encourage you to pay as soon as possible. This helps us improve output by reducing the number of completed guitars that cannot ship due to remaining balances.

Failure to pay the remaining balance of your custom guitar within 90 days of notification of build completion will result in the confiscation of your guitar and the forfeit of all payments made toward your guitar. 

Production Model orders & preorders may be cancelled at any time.

The cancellation fee is 5% for US customers and 6.5% for non-US customers.

Please call or email us as soon as possible so we don't ship your guitar!

Halo Custom Shop orders can be cancelled and refunded only if your guitar has not been put into production.

The cancellation fee is 5% for US customers and 6.5% for non-US customers. 

Yes, we offer special pricing for Veterans and Military. A 10% discount is available to current and veteran members of the US Military, National Guard and Reserve, and their immediate family members who reside in the same household. Please email sales@haloguitars.com to get your veteran or active military status verified by providing your military ID. Thank you so much for serving our country and we hope for an opportunity to earn your business.

Coupons cannot be combined with other discounts or promos (e.g. military discount, newsletter signup discount, preorder discount, b-stock discount, etc.).

We offer a hassle-free return policy. Just let us know within seven business days of receiving the guitar and you can send it back for a refund. 

For full details, go here: http://www.haloguitars.com/store/Shipping-Return-Policy.html

All Halo instruments carry a Limited Lifetime Warranty.

For full warranty details, go here: http://www.haloguitars.com/store/Warranty.html

Halo bodies, necks and fingerboards are all crafted from premium tone woods.

Body woods include Alder, Ash, Basswood, Walnut, Mahogany, Black Limba, Flamed Maple, Quilted Maple, Spalted Maple, California Buckeye Burl, Poplar Burl, Maple Burl, etc.

Neck woods include Maple, Mahogany, Walnut, Wenge, etc.

Fingerboard woods include Maple, Rosewood, Ebony, Wenge, Zebrawood, etc.

Check out our blog articles:

Regarding Neck Profiles: https://www.haloguitars.com/store/halo-standard-neck-profile-measurements 

Regarding Radius, fret size, nut width: http://www.haloguitars.com/store/blog/anatomy-of-a-halo-guitar-neck/

Your guitar will come 100% assembled and set up in the box. All you will have to do is tune the guitar and possibly make a truss rod adjustment using the truss rod wrench provided. 

We make all our guitars from scratch at the Halo Factory located in China. Our luthiers have 20+ years of experience each, and with exception to hardware and electronics, we make every part of the guitar in house (we do not outsource to any 3rd parties). Once the guitars arrive at our headquarters in California, we perform final quality checks, final component assembly, final fret work, and setups.

Shipping prices vary based on your shipping address.

To get a shipping price quote, just add the product(s) to your shopping cart and start the checkout process. You will be presented with the various shipping methods and their respective prices. 

US orders usually ship via UPS, but sometimes FedEx.

Non-US orders ship via USPS, FedEx or UPS. 

We ship all orders from our shop in Cupertino, California, USA.

Transit times range from 1-6 business days for US customers and 6-10 business days for non-US customers. 

The transit times are in addition to the lead times, which can range from weeks to months depending on what you ordered.

Yes. We'll email you a shipping notification and tracking number as soon as we get started with packaging your order.

Yes.

Yes.

Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges, but you may visit www.dutycalculator.com for additional information. Customs policies vary widely from country to country; you should contact your local customs office for further information.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Please contact your local customs office for further information.